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VOL. 9, ISSUE 1 (2024)
Understanding logistics companies' responsibilities: A case study of PT Tiki Jalur Nugraha Ekakurir
Authors
Fikri Al-Haq Fachryana, Isnaini, M Citra Ramadhan
Abstract
This study examines the legal rules governing
the responsibility of logistics companies, focusing on PT Tiki Lane Nugraha
Ekakurir's obligations to consumers regarding delays, damages, and losses in
shipments. Analyzing relevant laws and regulations, including Consumer
Protection Law No. 8 of 1999 and PT Tiki's Standard Delivery Conditions,
reveals discrepancies between legal provisions and actual practices. Despite
legal frameworks, customer expectations often exceed standard responsibilities.
The research emphasizes consensus-building in transactions, aligning with the
principle of Consensualism. PT Tiki's legal responsibility considers both legal
certainty and justice. Disputes are initially resolved through familial
channels, with legal recourse pursued if necessary. This study contributes to
understanding legal frameworks in logistics and highlights the importance of
aligning consumer expectations with legal standards.
Pages:34-40
How to cite this article:
Fikri Al-Haq Fachryana, Isnaini, M Citra Ramadhan "Understanding logistics companies' responsibilities: A case study of PT Tiki Jalur Nugraha Ekakurir". International Journal of Advanced Educational Research, Vol 9, Issue 1, 2024, Pages 34-40
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